Sony India — harassment through service centre and poor quality product

Address:

North 24 Parganas, West Bengal

On 11 aug 2018 my sony kdl43 800 w tv serial no.8576761 (It became unservisable (Just after crossing warrenty period, such an inferior product it was) got inspected by sony technician from barrackpore technoplaza. The technician took 250 rupees from me as his charge. Then suggested to take the set to service centre. I took the set to service centre at barrackpore same day and handed over. On 27 august sony service centre called me on mobile and send one sms stated that "i have an offer from sony that i have to deposit 944 rupees bank draft and they will give me a new same feature tv klv43w800f as the damaged spare is not available with sony". Some how being in queue in bank rush hour i managed the bank draft for sony india and i have deposited the draft and allthe papers to barrackpore service centre. On 21 sep 2018, after more than one month they called me and told to take back the draft and they will repair the tv at the cost of 5450 rupees. Now what i would do with the draft? The bank may not accept the one month old draft. What is the meaning of this type of assurance and harrasment? Why sony people was unable to decide and made hurry and given 5 days to me for the draft as offer? Why sony india don, t sustain with promise? As a multinational company it is shamefull. Sony people were waiting to get a spare for more than one month? Then why they have given a offer of new set? Who will compensate my banking harrasment now? This type of typical indian business strategy and customer service is really discouraging to go again for sony product. The complain id was 49164855 dated 08 august 2018. The job no. J82003512 dated 11 aug 2018 and at last to sony india - please do analize about quality of your products those becomes unservicable within 1 year and 3 months i had searched through different site in internet. A huge number of people faced same problem with their new tv set of sony. Thanks for your appriciable co operation through service centre. Pradip kumar roy. (Indian air force)
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