Sony India — Headphone model xb650bt

Address:

SONY INDIA LTD.

Bought headfone on january2019 from amazone. It has a cracked hing which i noticed very late, within few months even using cautiously it got fully broken.

I approched the service centre to get it repaired.

After a week they told me they can not repair it.

I contacted sony support thru mail and thru phone also.

They assured me on phone to repair or replace it.

But then suddenly after my six mail which they havenot responded, i got mail from sony that they dont have a part, and even if they get a part there service could not be reliable.

If there service is not reliable, what the hell is there service centre for.
And if they dont have parts for there product to get repaired, then why they even manufacture it.
Did i spent nearly 6000 bucks to trash.
Kindly look after it
I would definately need a repair or replacement
Sony service job sheet no j01009914
Sony care complaint no[protected]