Sony India — High Service Charge

Address:Thiruvananthapuram, Kerala, 695024

I had bought a Sony TV (Model No: KDL-42W700B, Serial No: 3321783) exactly two years ago. Now it started showing dark horizontal lines across the the screen. I have raised a complaint(Complaint no:[protected] and got to know that the main panel of the TV has got complaint and need to replace.

Today I got a call from Sony service center and gave me an estimation of approximately 22000/- to change the panel.

Here I just want to know a few things. Isn't Sony a good product? I bought Sony TV on a belief that it's a good brand and will last for at-least 4 years. But now I understand that I was totally wrong. I was really shocked on hearing the estimation to repair the TV. It is really indigestible for us to spend much money for a TV.

I have already spent 65k on this TV. Now it's really hard for me to spend another 22k on the same to repair and that too within two years. Please don't make us regret.

Hopping for a acceptable solution from Sony.

Complaint no: 37682336
Model No: KDL-42W700B

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Regards
Abhilash SB
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Sony India - High Service Charges

We bought Sony Bravia Tv 2 years back and ladt week, Tv stopped working suddenly. Sony authorized service person came and confirmed it is power board issue. When they provided the quote for the part replacement, the breakup is 4400 + gst, 1500 + gst service charge which is not acceptable. We are already buying a part within 2years and they charge too much labor charge just to replace the part. When we ask to waive off the service charge as it doesnt take much effort to replace, they say if we want to get the tv repaired, we need to pay the full amount which is not fair on their part. Thia shows the poor quality of their product and their rudeness towards customers.
Ideally, we should not be paying for the part also as we paid for the brand expecting we dont see this kind of issues woth their products in 2years.
Please help us not to pay for what is not worth it.
Thanks,
Spandana

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