Sony India — home theater installation delay

Request for initial installation and demo of home theater was placed on 16 mar 19. Customer care rep assured completion of the same by 16 mar 19. Task was assigned to m/s ss technologies visakhapatnam and the dealer also committed installation and demo on 16 mar 19 or by 17 mar 19. However, dealer had switched off the phone and is not responding. Subsequently called customer care rep on 17 mar 19. But they even refrained from lodging a complaint and also to note my feedback of poor service support. Presently i feel the service reps and dealers are giving false/ wrong promises and the customer have to wait for services as per the convenience of dealer/ sony, which is not correct. Service support by m/s sony is observed as very poor. Request take necessary actions and complete the installation on 17 mar 19 itself to keep the commitment provided by your company and dealer.