[Resolved]  Sony India — I am fed up with service and my sony cell phone this all are too much...

Address:

Chennai, Tamil Nadu

I am an unsatisfied user of Sony Xperia J phone. I have purchased the phone on 5th March, 2013 from an authorised dealer, with IMIE No-[protected]. I have attached the scan copy of the bill. Since the date of purchase I have repair my phone online several times as instructed on Sony PC companion. Other then this I have a long history of spending my most of the weekends at Sony service centre. Please refer the below details for that. 1) After purchase of 2 months, my phone started showing red borders around the screen when I switch from one screen to the other. This problem was very severe hence to resolve the issue I updated my phone software as instructed on Sony PC companion, After that the issue got resolved. 2) After this on 8th August, 2013 I purchased a Sony Bluetooth device SBH-20 from the Sony centre itself. When I used to connect this device to my phone, the phone used to get switched off. Considering the severity of this problem I gave my phone to Sony service centre located at Tambaram, Chennai, Tamil Nadu, India. I received my phone back on the same day and I was told by the authority that the issue has been resolved. When I asked for the delivery sheet I was refused to provide the same by the centre authority. I doubt the authority of Sony service centres!! 3) After getting the phone back within the week it started showing the new issue. When I used to talk over the phone the phone used to restart automatically without doing anything and also in the call log it was not showing the detail of the caller to whom I was talking before it got restart. Facing this issue often, I was irritated a lot and again I gave the phone to same service centre located at Tambaram for repairing. Service Centre people changed the PCB OF the phone. With the new IMIE No-[protected]. I have attached the scan copy of the delivery sheet. 4) After getting the phone with changed PCB, within a week phone was not able to connect the calls itself, Meanwhile if anybody tried to call me, the caller used to get the message that the number was not reachable. (It is not my SIM card service provider issue because I am staying with 4 other people in the same house and all are using the same service provider SIM card and other then me, nobody is facing this issue). After waiting very long, turning on/off my phone several time, my phone used to show the normal operation. Since the phone was not doing the basic functionality for which it was meant, I gave it to the Sony service centre located at Greams road, Chennai, Tamil Nadu, India. Since I was irritated of the poor service provided by Tambaram Sony service centre. I got my phone back after 2 weeks (Please find the attached copy of delivery sheet). 5) Just after a week of getting the phone back from service centre, this phone is not at all working. It is not connecting the calls maximum time and I am also not able to receive the calls. A phone is useless box if it is not able to connect or receive the calls itself!! Today I have left 3 hours earlier then my office timing and have travelled 34km, just to reach to the Sony service centre., Greams Road, Chennai. As per the bill I have got my phone warranty is expiring on 5th March, 2013. But as per cervice centre person my phone warranty has expired before 4th Mand by march, 2013, and I was also not provided with the other stand by phone. Since I am a working girl I have to struggle a lot to get the time to go to service centre. But most of the weekends I have spent in Sony service centre, Or repairing the phone online as per instructed on Sony PC companion!!! I seriously don’t have time to west for coming Sony service centre again and again. I am highly dissatisfied with the Sony brand and the Sony service centre. This is the first phone of my life which I have purchased with the money earned by myself hence I was very optimistic and emotionally attached with the phone. I searched a lot about all the brands before purchasing the phone and I chose Sony to go with, with the hope of having long lasting relationship with Sony and I spent about 16000 INR to buy the phone and have a happy bonding with the product and Sony corporation. I was feeling that the Sony was well reputed and trustworthy brand, but now I feel I am cheated by the brand and as a customer I will never suggest any body to buy Sony products as the Sony service is also very poor. Today you are losing the trust of one customer, tomorrow may be of thousands. I want the money back which I have spent for the phone as throughout the year I have never used this phone satisfactorily and most of the time it has been in service centre only. Or I want the model replacement. I am completely irritated and annoyed with the product. This mail is my last effort to get rid of this problem. I am going to file a case in consumer court against the Sony corporation since the product and the response of the service centre team is completely disappointing