[Resolved] Sony India — illegal money deduction

Dechamma Mevada

Address:

NO 522, 6TH CROSS A BLK AECS LYT, KUDLU, 560068

I had subscribed to sonyliv a month back, i do not want the subscription to renewed anymore. But, the money has been deducted from my paytm account without my consent. The app info says, i can unsubscribe by going to my purchases option in the app. But, there is no such option in the app to unsubscribe. I want my money back. How can money be deducted without proper authorization or otp.

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May 26, 2020

Complaint marked as Resolved

Sony India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2020

Sony India Customer Care's response Dear Dechamma,

Greetings from SonyLIV.

We are unable to find any active subscription. Please share the following details on [protected]@setindia.com to find the correct account and assist you further.

Registered email ID and mobile number
Purchase Date
Name
Currency/Amount
Mode of payment
Platform (PayTM/Credit Card/ Debit Card/Netbanking/Google Pay/Amazon/etc)
App version
Transaction ID/Order number
Payment receipt (as an attachment)

Awaiting your response.

Regards,
Team SonyLIV.