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[Resolved]  Sony India — Installation delayed by more than 6 days

We have purchased Sony X75H 55 inches brand new TV from bajaj electronics paradise circle on 15th August 2020. We have been promised by the shop that the TV will be installed by 17th August 2020. But when i called Sony on 17th evening they informed me that the dealer( Bajaj electronics) has not yet raised a request for the demo and installation. Immediately I had to raise the request and till date (21st August 2020) no one has contacted me for the demo and installation.
First how can the dealer be so irresponsible of not raising a request immediately after purchase. It seems they are only responsible for the sale of TV but not for the installation procedure since it is free.
Second how can a company like Sony not value its customers and treat them in such a way by delaying the installation for more than 5 days after raising a request. I never thought such would be the scenario of Sony. Now how can I be sure that Sony will immediately respond when there is any repair
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Complaint marked as Resolved Aug 22, 2020
Finally arrived on 22nd August 2020 and completed the installation procedure. Had a bad experience with the customer service but brand wise Sony TV is a good one. Customer resolution process needs to be strengthened and regular follow up must be done

Complaint Status


[Aug 21, 2020] Sony India customer support has been notified about the posted complaint.
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    Sony India
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
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    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
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