Sony India — Irresponsible solution for repeated issue in sony xperia c4 dual

Address:	Coimbatore, Tamil Nadu, 641654
Website:	www.sonymobile.com/in

I bought a sony xperia c4 dual on nov 2015, during the warranty period the touch malfunction problem occurs with in 4 months and sony service center replaced touch under warranty. After that the same problem occurred on june month and they again replaced under warranty. Now the same problem occurs but they are does not considering me because my warranty expired. There is a problem in xperia c4 dual as manufacturing defect. But sony does not understand this. Their poor quality of their spares and service the problem raises again and again. Now they are estimated rs.5000+ for my device service.
"dear mr. Dheeran siva sakthi,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your e-mail dated 25th, 26th april 2017, regarding your sony xperia c4 model: e5363, imei number: [protected] purchased on 12th november 2015.

We understand your concern towards service of your handset.

We would like to inform you that, the product was inspected for post-sales support, vide job no: w[protected] by our authorised service centre – m/s. K. G electronics, coimbatore.

On inspection of the product, it was found the front cover assembly of display unit and loudspeaker needs to be replaced for satisfactory working of the set.

Sony products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, a failure may happen in the electronic products, in the course of time. As per the normal process, for newly purchased sony products, the company provides a 12 months warranty cover to support customers for any chance failures during the warranty period.

The service estimation is rs. 5454.

We would request you to contact the service centre and to approve the estimation for further service support.

We regret that we are unable to comply with your request to consider this service free of cost. We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With warm regards,
For sony india p. Ltd.


Velan
Customer support executive
Customer centric division-chennai."