Sony India — kd 43x8500c in5 led tv

Shon1

from Chennai, Tamil Nadu

Address:

600085

First time purchase paid ₹85000.00
With reference to above product within period of 2 and half year tv has problem for two times. First it happened in feb 2018, picture tube gone and it was asked about ₹ 2500.00 expenditure. After long debate and discussion it was settled for ₹ 1534.00.

Now from last two weeks one more problem arise and it was told that mother board replacement and cost ₹ 15000.00. Complaint registered 50933108.

I have already paid huge amount to buy this product considering sony as brand made in japan.
Now every six month problems are started and i have pay money which is not acceptable.

Your product should work at least 6 to 7 years without any problem.

Now i am regretting purchase of this stupid for huge amount.

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Sony India customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by Shon1 First repair in February 2018 it was asked for ₹25000.00 not ₹2500.00

Nov 24, 2018

Updated by Shon1 Since one month over still we are struggling, no positive response.

I feel customer care and service people here from Chennai not that much supportive.

They have blamed us we have not used tv properly( not properly means not understood ...?...?..).

This was told by one exrexpert Mr. Shivaraman from Chennai service team.

They told us motherboard got failed because of corrosion and we are responsible for this was told above mentioned person.

since this tv is fully packed, one part got corroded this is not acceptable, then may this tv has quality issue.

Now they are asking ₹ 13000.00.

For reference one of mine friend also using same tv with next size and which has brought by him before me six months.

If I compare these two case of my and mine friend tv, customer care people manuaplating different different stories.

Overall Sony tv and their Indian people’s are not realible.

“Customer care is meant for helping coustomers not for protesting customers”