Sony India — KDL43W800F - Poor build quality issue

Address:

Mumbai

Hi team,
I am very much upset with the build quality of my Sony bravia KDL 43w800F model TV. I purchased it 3 years ago and I strictly use my TV for maximum of 2 hours only.

With such minimum usage and no physical damage my TV went into restart issue while I was watching. When inspected by Sony service center they said thr main board needs to be changed. They said the IC went into freezed state while it is getting power and everything properly but the IC is not working as expected. Now they charging me 10000 rs. For the main board to get replaced.

It is very disheartening to spend such huge amount even if there is manufacturing quality defect and it's been only 3 years.

Please help me with this, as it is like a trust breaking incident after spending such huge amount for TV just to use it for 3 years.

My complaint number:69907073