Sony India — Klv 32 r 412 c led No power cable in the box

Address:

New Delhi, Delhi, 110052

We Purchased a SONY LED T.V On[protected]First Sony Product In the house) However we did not installed it until February and it was kept packed. In Feb 16 we open the box and found that there is no power cable in the box. i would like to mentioned here that even though we had installation card with us valid till oct. 16 were refused by the customer support for the company installation. I called up customer support and told them i did not got the power cable in the box they ask me to contact the dealer. On contacting the dealer He told that customer care can resolve the problem. i contacted the customer care again after providing the full documents and about 10- 20 emails they refuse to entertain the request. The wire just cost INR 1500 in the market but here its about honesty. I do not have any other sony product at my home. the details of the dealer is as below.

Rajasthan Electronics
Ghaziabad, U.P