Sony India — LED TV procured last year

Sir / Madam,

We procured the LED TV of following details worth INR 62, 500/-- last year on 15th June 2020 :--
TV model name: KD-43X7500F,
Product 8D No : 18941711,
Serial No : 8103222

We observed abnormal lines on the TV screen, few days back. This problem was reported without any physical touch to TV, hence we called the Sony Service Engineer and told the same to him also.
But 2 days back, the service Engineer confirmed the hefty charges, towards the repairs of the TV, whereas we hereby once again confirm that we haven't touched/damaged the screen externally and its manufacturing defect.

We expect fast action from your side to restore the TV,

If there is no any reply, we will escalate this to local authorities, as its affecting my kids education.

Best Regards,
Savita Khankale,
Mobile : [protected]
Address : Lane no A-15, Survey no 146, Dhayari - Garmal, Pune-411019
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8013
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information