Sir / Madam,
We procured the LED TV of following details worth INR 62, 500/-- last year on 15th June 2020 :--
TV model name: KD-43X7500F,
Product 8D No : 18941711,
Serial No : 8103222
We observed abnormal lines on the TV screen, few days back. This problem was reported without any physical touch to TV, hence we called the Sony Service Engineer and told the same to him also.
But 2 days back, the service Engineer confirmed the hefty charges, towards the repairs of the TV, whereas we hereby once again confirm that we haven't touched/damaged the screen externally and its manufacturing defect.
We expect fast action from your side to restore the TV,
If there is no any reply, we will escalate this to local authorities, as its affecting my kids education.
Best Regards,
Savita Khankale,
Mobile : [protected]
Address : Lane no A-15, Survey no 146, Dhayari - Garmal, Pune-411019
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