Sony India — Led tv sony

Address:

Nagpur, Maharashtra, 440024

Dear sony,

I had purchased sony led tv klv-40r452a in5 sr no 4347853 before just 3.5 years before dated 21/12/2013 for my home use ar rs. 56, 900/-

But i regret to inform you that in last week suddenly this tv was off in running condition after that i called sony customer care vide service request id 39764174 which was attended by p. S. Electronics nagpur phone no.[protected].

After attending and checking tv by sony engineer he told that the mother board of tv has been gone and need to send tv at sony service station for changing the new mother board which estimate was around rs. 7000/-

Than i decided and given tv at your authorised service station p. S. Electronics nagpur phone no.[protected] dated[protected] for changing the new mother board with estimate was around rs. 7000/- after than yesterday i got call from p. S. Electronics nagpur phone no.[protected] that this mother board are not available at sony as well as its parts also discontinued by sony.

After hearing above statement of p. S. Electronics nagpur phone no.[protected] i was totally surprised that within purchase of 3.5 years how can sony discontinued this model mother board or its spare eventually its needed after 3~4 years after purchase of tv.

As you aware that the cost of this tv is rs. 56, 900/- which are not small for any middle class people and this product shown its quality in just 3.5 years.

I totally not agree with your service station that i could not get the spares or mother board from sony as well as it is not digestive statement as the cost of tv are too high.

My humble request to sony that please look in to this matter and make available the required spares or new mother board asap to save my loss of rs. 56, 900/- which are not affordable for any kind of middle class family in india.

Herewith i enclosed the purchase bill, job card & warranty card for your ready reference.

Hope you understood my concern about this matter & sony will come up with solution

Your customer

Shishir sadhankar
[protected]