[Resolved] Sony India Limited — Defective Product

Biraja Panigrahi

from Saltlake, West Bengal

Address:

Kolkata, West Bengal

Hi, I am sick of the service I got from SONY for my new handset - Bought a Xperia C 2305 on 8th Dec (5 pm) - Found the product is defective and returned the same to the store on 8th Dec (7 pm) - The phone was replaced on 19th Dec - Replacement phone received had a defective LCD and again went for service on 20th Dec - Again received a replacement set on 28th Dec The price of the phone is reduced by Rs 2000/- since I bought the phone on 8th and the final phone received on 28th. It is as if I have bought the phone on 28th. This is already agreed by your regional head Pinaki Moitra. I need to understand based on what right, SONY sold me a defective product and I had to wait for 20 days to get the final product. Also why SONY should not refund me the difference in price Rs. 2000/- as the price is reduced since I purchased and received the final defect free product. Why SONY should not re-imburse me for the commute expense for 6 times I had to visit the service centres for the defective product sold by SONY Why SONY should not give me the interest @ rate of current FD rate as they cheated me with defective product and kept the money for 20 days without giving the product I purchased for.

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Aug 13, 2020

Complaint marked as Resolved

Jan 10, 2014

Updated by Biraja Panigrahi Here are the details. I think I am wasting time with SONY. Quality of SONY products has gone down dramatically. Please arrange for 100% refund + Service Centre commute expenses (6 times) + Replacement of Screenguards

I am sick of XPERIA C2305 product I have

- The last phone (after 3rd replacement received on 27th Dec) suddenly stopped yesterday evening and could not start. Only going to SONY screen
- I connected to companion, it was not able to detect
- Finally somehow it got detected and asked me to fix the problem through companion. Which totally wiped everything in the phone.

The back cover started deforming (after using for ONLY 10 DAYS) . I am attaching the pictures.

I need a complete refund with all the compensation and don't want a 4th replacement again.

The last ticket number raised today is [protected]

Sequence of events

8th Dec - Purchased phone and realized defective in 1 hour and returned to the shop same day
19th Dec - Got the replacement phone after 11 days. Phone was defective with bright pixels
20th Dec - Send the phone to service centre back for replacement
27th Dec - Phone received
9th Jan - Phone switched off and could not restart. I had to completely restore through companion Loosing all the data.
10th Jan - I logged a complaint for unacceptable product. and also the back cover has started deforming in about just 10 days of normal usage.
THIS PHONE IS PRONE TO LIQUID DAMAGE, FOR WHICH YOU GUYS DON'T GIVE ANY WARRENTY AS PER YOUR POLICY

Biraja

Jan 13, 2014

Updated by Biraja Panigrahi I Called the number[protected] for this issue. They told me that this is not the right number and I need to call customer care of Xperia mobile
What a service!!!

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Comments

Biraja Panigrahi

from Saltlake, West Bengal

I am still waiting for the update on this.

Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Biraja Panigrahi

from Saltlake, West Bengal

i am still waiting for your response