Sony India Ltd. — Harassment by sony india authorized service provider

Address:

New Delhi, Delhi, 110016

Reminder-1

I am a constant sony user. Cause of the quality product, i used to buy sony products even though its price range is bit high. I have sony tv model no. Kdl65hx925, serical no.2420011 facing display problem. I have contacted to sony service centre, a person from m/s f1 info solutions & service pvt. Ltd. (Sony authorized service centre), unit no.208, 2nd floor, building no.93, ashok bhawan, nehru place, new delhi-110020 visited on 08/06/2016 and said the display is defective & advised to change the display at a cost of rs.13, 000/- (Rupees thirteen thousand only). They said the display will be changed in 3-4 working days.In this regard i have paid rs.2, 000/- (Rupees two thousand only) in advance on 08/06/2016 vide their receipt no.001868 (Copy of service job sheet & payment receipt attached). After that i have so many times contacted them but they replied the display is not available yet in stock.

I am so much surprised & shocked to hear this from a reputed branded company in the market. It is disgusting and embarrassing. On what basis products of sony can be purchase or recommend? I have used so many brands but this is the first time i am facing this type of problem. So please do the needful at your earliest, otherwise there is no other way to take an necessary action.

You are also requested to let me know the cost of display & service charges.

An early positive reply will be highly appreciated.

Rgds
Mansi jain
C-37, green park main
New delhi-110016 (+91-[protected])