Sony India Ltd — Problem not resolved

Address:	New Delhi, Delhi, 110032
Website:	[email protected]

Dear Sir,

Yet nobody contacted me for my concerns. Is SONY only have brand name to fraud with the customer & no body take care for After sale service.

Yesterday i had handover my Handset to your service centre ( Ambe Electronics, Shop no- 40-41, 2nd floor, Wave Mall Sec-18, Noida.)

The job sheet no is W[protected].

I had dropped my handset four times at above mentioned service centre with the same and some new problems, they have just done the upgrade the Software but the problem never being resolved.

This the below Service job sheet generated by them in my every visit:-

a) W[protected] on dt. 02/12/2016
b) W[protected] on dt. 02/01.2016
c) W[protected] on dt. 23/01/2016
d) W[protected] on dt 20/06/2016

Every time is not possible to go there and hand over my Handset to you. Then wait for two or three day to get repair without provide me any Stand by.When I asking for a Stand by they denied. Than why you guys have put that post on each walls of service centre that "Asking for Stand BY". Pl remove it because it can not possible that stand by not available every time or every visit when i asked.

As you all know that toady life without cell phone the we all are handicap, he suffering from so many problem only because of your failure product.

This time i have dropped my handset to send my old phone to SONY and Give me a New one.I never go again to collect this handset, it's exceed the tolerance limit.

Again i am requesting you to send me a new sealed packed Handset or Take it back refund my money.

If this time you do not take proper action, i never purchased any SONY product in my whole life and escalate this matter to Social media and Consumer forum. My trust from this brand totally diluted and never suggest to any one to purchase SONY.

Hope you get the clear pics from my side and replace it soon.

On dated 03/01/17...

Dear Sir,

Now again my handset lying with your service centre for auto off issue.

Now service centre asking for Rs 8000/-
For repair with the reason of Mother Board got failure.

It the quality of Sony, after just 03 months of expired warranty the mother board got dead.

Pl revert with the solution.

Regards,
Sachin Kumar
[protected]