| Address: | North Goa, Goa, 403103 | | Website: | www.sony.co.in |
Service request id: 44792380 dated: 26 december 2017
Job sheet no: j80028120
Job sheet dated: 28 december 2017
Model no: klv-32r482b.
Purchased on: 01 october 2014
I bought sony led klv-32r482b television on 1st october 2014. And now after 38 months, it stopped working. I called the customer care and a technician was appointed. Without even inspecting the set and generating a bill of inr 250/- (I mean seriously? You can do that without touching the tv?) he told me that the 6 red led blinks means faulty backlights and display problem. I was told by the technician that the display and the backlights need to be replaced and it would cost me around inr 4500/- for each backlight strips (Depending on how many strips must have damaged) and the display screen would cost me another inr 14000/-. Since i had to arrange this huge amount in short time i requested the technician that i myself will get the tv to the service center. Later after a week, i went to the sony service center (Nishant enterprises) located in borda, margao, goa to inquire more about the damage. Here at the counter, i was told that the replacement would cost me approx. Inr 11500/- (Including all charges) and i also got to know that there is nothing to do with the backlights of this tv. Here at the service center, i was also informed that if the spare parts (Display screen) is in stock then i would get a 1-year warranty on it after replacement for the display and if there is any shortage of the stocks then sony will replace the tv set with the running model in the similar price range with the same amount as to be paid for the replacement of display (I. E. Inr 11500/- approx.) along with 3 year warranty on the television set where advance payment of inr 2500/- will be used as extended warranty.
There is one more instance where the warranty was about to get over and in the month of september 2015, i could see these multicolored horizontal lines and double images on the screen and i happened to call customer care and spoke to one of your technical support representatives, he told me that those problems are due to dth connections and not an issue regarding the screen. So, now! Is this a trick sony is trying to play on the innocence of the customer? I have read people complaining about the same issues on various complaint forums and social media and sony is mentally and financially harassing these customers. Instead, sony wants us to pay more for the manufacturing defect they have been hiding and making more money from it. Sony being one of the most trusted brands has disappointed me and many other customers. I trusted the brand sony more than other brands and now i have to pay for the trust that i have put on sony. Was this information helpful? | 
