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Sony India — mdr-xb50bs


I have purchased sony mdr-xb50bs earphones six month back and without any physical damage the right side ear phone get open. Attached is the pic for reference. Kindly replace my headphones as there is no physical damage. We contacted sony customer service jp electronics in vaishalli and they told us that it is a physical damage and 80% of total price need to be paid which seems stupid ask from such a big brand as there is no physical damage which they were able to show us and said that there is a small lock inside which is broken and can’t be shown. I am not sure how i will break a lock which is internal.

Complaint Status

[Mar 18, 2018] Sony India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet


Dear sir
I purchase sony r1 plus NEW mobile from Amazon when I received this mobile I was found that this mobile is not ok, there is a software issue and the headphone is also another mobile.i purchase it from Neeru electronics when I call to Neeru electronic to replace this mobile they refuse that the mobile is not replace

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    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
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    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034