Sony India — mdr-xb50bs
SSakshi2121 on Mar 18, 2018
I have purchased sony mdr-xb50bs earphones six month back and without any physical damage the right side ear phone get open. Attached is the pic for reference. Kindly replace my headphones as there is no physical damage. We contacted sony customer service jp electronics in vaishalli and they told us that it is a physical damage and 80% of total price need to be paid which seems stupid ask from such a big brand as there is no physical damage which they were able to show us and said that there is a small lock inside which is broken and can’t be shown. I am not sure how i will break a lock which is internal.
[Mar 18, 2018] Sony India customer support has been notified about the posted complaint.
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