Sony India — new led tv w772e purchased-delivered a defective unit no replacement even after 55days
ToTom Abraham on Jun 15, 2018
Purchased sony led tv w772e on 21.04.2018 from reliance digital, kottayam, kerala. A defective piece delivered at home. On request to replace with a new unit, the old one was taken to sony service centre under the pretext of replacing with a new one. But the same unit repaired and delivered to me still defective. This was cheating from the part of sony. I had a number of correspondence since then and till date my complaint has been resolved and i am with a repaired tv for the price of new one. Even after so much of live chat and e-mails sony has not responded positively. Now it is more than 55 days. Has the 'great' sony changed their policy for making money/business by cheating customers? I wish sony replace me the led tv with a new one, with a compensation for the inconvenience and trouble & expenses caused to me.
Mob no. [protected]
[Jun 15, 2018] Sony India customer support has been notified about the posted complaint.
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