Sony India — new led tv w772e purchased-delivered a defective unit no replacement even after 55days

Tom Abraham

from Kalpetta, Kerala

Address:

686613

Dated: 15.06.2018

Purchased sony led tv w772e on 21.04.2018 from reliance digital, kottayam, kerala. A defective piece delivered at home. On request to replace with a new unit, the old one was taken to sony service centre under the pretext of replacing with a new one. But the same unit repaired and delivered to me still defective. This was cheating from the part of sony. I had a number of correspondence since then and till date my complaint has been resolved and i am with a repaired tv for the price of new one. Even after so much of live chat and e-mails sony has not responded positively. Now it is more than 55 days. Has the 'great' sony changed their policy for making money/business by cheating customers? I wish sony replace me the led tv with a new one, with a compensation for the inconvenience and trouble & expenses caused to me.

Tom abraham
Mob no. [protected]
Kottayam, kerala

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Sony India customer support has been notified about the posted complaint.

Jun 15, 2018

Updated by Tom Abraham Even after 50 days of raising the complaint SONY India has not resolved the issue!! Unbelievable customer satisfaction principle!!