Sony India — Non service of Sony Bravia LCD having International warranty

Address:Palakkad, Kerala, 678733

A Sony LCD Bravia TV was purchased from LULU Hypermarket Kuwait on 17/8/2012 Model No.32BX350 and Sl.No.2016817. The TV was not functioning and the local service here at Palakkad, Kerala was informed about the complaint and I was told that it is apanel complaint and has to be replaced. For replacement an advance as sought by the serive centre was remitted but now since the TV was not purchased from India they wont be able to replace the panel and I have to go for anew purchase by exchanging the old one. This is a lear cut violation of norms and neither I have been reimbursed the advance amount nor the TV has been serviced. So I am compelled to move to consumer forum if I am not able to get a satisfactory service to the TV.
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