Sony India — non working of sony home theatre system

Address:

Vadodara, Gujarat, 390007

To
Sony india conumers grievences cell
Sub : non working of sony home theatre

Dear sir
We have purchased sony home theatre along with sony t v of 46” on 18 february 2011 from your authorized dealer sony world, akota, baroda.
So far the performance of t v is excellent.
Since last three years or so the problem has started with home theatre.
It indicates push power error all the time.
We have contacted your service center located in alkapuri baroda several times.
We had sent the unit to your service center 2-3 times but they could not remove this error.
We are surprised that the product of such high profile company cannot work properly.
In our house all the different equipment like music system c d player, tape recorder, radio etc. Are of sony make. There is no problem so far.
We have kept enough patience to set right the defect by your technicians.
We presume there must be some inherent manufacturing defect in this model.
We very sincerely request you to replace this unit by your latest version so as to maintain the prestige of the well-known company like yours
Hoping for the early favorable action
Yours faithfully

(M. C. Gandhi)
Executive director (Retd.)
Gujarta electricity board - vadodara
M. No.[protected],[protected]