Sony India — not getting service

Address:

742401

Dear sir / madam
I purchased sony kdl-46cx520, it's warranty period is over and it is not the budget line product, last 10 days it has picture problem and i call serving job no.- j 80776779
Service says it will not repairable please take 25% offer and buy new tv.
My question to sony india ltd.

1) why will it not be repaired?

2) what is 25% offer when a big mall and local saler gives near about 25%. We the customer are not foolish and not begger that looking for 25%, i suppose to call sony manegment to any big saler in kolkata i will give you your product on 25%.
It is very painful to say sony has lost it's faith and quality in india

So, please, please repair my tv as soon as possiable what will be paid by me.
Regds
Chandan kazi
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