Sony India — Order Number:[protected]

Sony India — Order Number:[protected] \| Refund not processed

R Robin Poulose 123 Apr 22, 2021 Apr 22, 2021 This thread was updated on Apr 22, 2021

Order Number:[protected] I have accidently clicked add button however didnt download the game. My card was attached to the PSN and they directly deducted the amount with the prior additional authentication .As per policy if the games are not downloaded we are entitle for refund. I raised request same time however after two weeks they replied "The content the consumer has purchased is not a season pass that would require you to free purchase additional DLC, instead it includes the entitlements for additional DLC Content, and should be judged in line with the policy outlined here: https://c5.ship.scea.com/confluence/pages/viewpage.action?pageId=[protected] As there is trophy data for the game, the DLC has been applied and we are not able to issue a refund." The policy page dont even work what kind of policy they are talking about what kind of trophy it is. They didnt even mention what game it is just generic reply. At least I want to stop the direct deduction. How can we still have deduction without OTP. +1 photos Was this information helpful? No (0) Yes (0)
Sony India customer support has been notified about the posted complaint. Apr 22, 2021 Updated by Robin Poulose 123 1. How can we still have deduction without prior authorization. We should have OTP send to our mobile and should stop this direct deduction . 2. I raised request[protected] and they Agent without taking any details stated that I downloaded the game so refund is not possible. When I further ask what did I downloaded and how did he come to know then he had no clue and later he asked my online id and other details . One chat agent said refund is already processed. They share policy which is not accessible to consumer. check the link shared, its broken. The content the consumer has purchased is not a season pass that would require you to free purchase additional DLC, instead it includes the entitlements for additional DLC Content, and should be judged in line with the policy outlined here: https://c5.ship.scea.com/confluence/pages/viewpage.action?pageId=[protected] As there is trophy data for the game, the DLC has been applied and we are not able to issue a refund. What kind of Trophy data ? As long as dlc is not downloaded we are entitle for refund. Please first tell me what is the download content size.
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