Sony India — Pathetic Service -OLED

Address:

G 301 Ajnara Intergirty Raj Nagar Extension Ghaziabad

I have Purchased KD-SSA8F OLED from Anil Radio House Nehru Nagar in 09.07.2019 . In my TV Internet is not connecting with any media of Wifi & Mobile since couple of months . due to Corona pandemic we were in our home town, now after reaching over there, we notice the complaint of internet . we log a complaint 61449895 .. person from N.R.I Electronics visited for this complaint on 26.08.2020 . after checking he confirmed that your TV is require software updating . I will come tomorrow & close your complaint . he was asking 250 Rs Visit charges without resolving complaint . now he did not come back & neither picking call .
when we purchase this T.V no one told us that after 1 year TV will require software update & we have to pay without resolving complaint & there is not service level agreement .
advice you to help to get attend this complaint & extend our warranty of TV as lock down was there .
we are facing pathetic service response from Sony India .