Sony India — poor after sale service in ranchi

Address:

Ranchi, Jharkhand, 834001

Sony has been known for its quality products but its after sale services are too poor. I dont it if its a problem existing only in ranchi or the whole india. 2 years ago i faced too many problems with their phones and due to their poor service had to buy samsung. Beside that my current problem is with my sony home theater system. Few weeks ago its sub woofer was damaged. I called the service center and requested for a technician who was suppose to come a day after but as usual didnt came. I had to call again and again and finally he came after 4 days just to say that it cant be repaired and need to be replaced. They arranged that for me. It was supposed to arrive after a week. 3 weeks passes by it didnt came. Again i called and they said that it has arrived and its with them and they will send it the next day. As usual no outcome the next day. I called again and was said that they dont have anyone to send the sub woofer and asked me to collect it. I mean what a shameful service sony. I have decided not to buy sony products anymore just because of your # service. Better fix this problem of yours otherwise you will keep on losing customers of yours...