Sony India — Problem in sony led tv

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473111

I purchased 1 color led tv from m/s vasuda electronic agency, kota (Raj.)on[protected]. It was under 1 year warranty. It started to give problem (Not getting on and giving fault indication by red light flashing) after 7 months of purchase. But i would like to mention here that the nature of problem was random, means it is not repeating always, in fact in the starting the problem was repeating once in month.Slowly the frequency of problem increased. I lodged my first complaint on 18/11/2014 the id given by costumer care was "22466697".The engineer visited to my home. Seen the tv but unfortunately the problem not repeated in front of the engineer. The tv functioned normal, and nothing is done by service engineer.After many days the problem repeated again. I lodged complaint again. But i have not got any response. (Complaint id 29579493 dtd. 12/12/2015). I gain lodged complaint on 29/02/2016 (Id[protected] and engineer visited and this time he seen the problem. He reported that the main-board of tv is defective and needs to be replaced. He also asked for visit fees and i paid him rs. 200/-.I emailed to sony care and wrote that as the problem started in its warranty period but because of random nature of the problem the service was not able to rectify the problem on his first visit because problem was not occurred that time. But the the problem was still that time too. Hence sony india has to replace the faulty component/card free of cost. But i have not received any reply from sony till date. I sent many reminders but i got only automated acknowledgements.Hence i decided to lodge a complaint in consumer halpline. Thanks!