| Address: | Bank Colony 2nd lane Lochhapada Road Berhampur 760001 Odisha |
Hello Sony TV Company,
I am writing to you to express my dissatisfaction with the way my brightness issue has been handled. I bought a new TV from your company a few months ago and since then, I have been facing problems with the brightness of the screen. I have made multiple complaints and requested for resolution numerous times but the problem still persists.
It is extremely frustrating to have spent so much money on a new TV only to have to deal with this issue. I have been a loyal customer of your company for many years but this experience has made me question my decision. I hope that you will do something to resolve this issue at the earliest.
Alos I would like to inform you that, I had purchased the Sony TV from your company on 6th October, 2021 and had paid for the extended warranty on 11 Sept 2022 as per the technician from service center guidance and paid of Rs.25000.00 to Sony Company(details attached) before my warranty period finish, . However, I have not received the extended warranty card even after repeated follow-ups with the service center. I am extremely disappointed with the after-sales service of your company and request you to look into the matter urgently and send me the extended warranty card at the earliest.
Attached all the copies for your reference.
Thank you,
Sivaprasad Panigrahy
Mob - [protected] / [protected]
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