Sony India — Refund not received for cancellation of Online Order

Address:

Sony Centre online shopping portal https://shopatsc.com/ and Customer Support Sony <[email protected]>

L have cancelled Order Number: #14465 dt 22 May 2021 for online purchase of a Portable Bluetooth Speaker SRS-XB12/Blue from www.shopatsc.com (Sony Centre) by sending email to "[protected]@shopatsc.com" on 23 May 2021. This was done prior to despatch of the order.

There is no provision on Sony Centre Shopping portal to cancel an order by the customer. No policy for the online transaction is mentioned either.

On 24 May 2021 received an email from Customer Support Sony informing me that cancellation fees would be applicable for cancellation of confirmed orders and I was asked to confirm if I still wish to cancel the order.

I replied by email on 24 May 2021 requesting them to intimate their cancellation policy . Since then their has been no response from Sony Centre, in spite my reminder email to them.

I request Sony Centre to refund amount of Rs 3316/- I paid for the order.