[Resolved]  Sony India — Replacement of Sony Xperia z

Address:New Delhi, Delhi

Sir i bought a sony xperia z in april 2013 and aftre using 8 months i found a speaker problem in it so i went to sony custmare care shop in lajpat nagar and they said its a software problem we have to update the latest version and they have updated the 4.3 version but the problem was not resolved so they said we have to replace your mobile phone.

Now the problem is they are providing me an old and xperia z without any gaurantee period so tell me sir how can i trust them that the mobile phone they are providing after replacemen Will not have any problem.sir i am student and i cant afford to visit sony shops every week so please help me in this please provide me a handset with atlest 6 months gaurantee
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Aug 14, 2020
Complaint marked as Resolved 
Sony India customer support has been notified about the posted complaint.
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Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

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