Sony India — restarting issues with my sony w80f android tv

Jan Rogaciano Fernandes

from Wai, Maharashtra

Address:

Brindavan Society Building no 18/A ground Floor , Flat no - 4 , near bindavan bus stop, Thane west - 400601, Thane, Maharashtra, 400601

Hi team,
I have purchased a sony w80f android tv,
Now i am facing restarting issues since july 2019
A technician name srinivas had visited my place to check the tv but he could find the issue.
But the restarting issue was not resolved.
So a second technician named irfan from sri murti enterprises has visited to my place,,
He checked the tv, rectified the issue, which is being mentioned by him that its panel issue on the 31st july 2019. Then he mentioned that he will have to escalate coz the part needs to be replaced.
Now its almost 2 weeks nothing has been resolved, yesterday on the 12th aug 2019 i spoke to a customer service representative who who me that the order is still pending.
So today the 13th aug 2019, i spoke to someone from sony name as taranjeet who mentioned that the previous pending order was not completed. So they have placed a new order.
Very poor customer service (As the representative are not familiar in speaking english)
If my issue is not resolved as my tv is under warranty, i will escalating this further to the consumer court.

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Sony India customer support has been notified about the posted complaint.

Aug 13, 2019

Updated by Jan Rogaciano Fernandes Hi Team,
I have purchased a Sony W80F android Tv,
Now i am facing Restarting Issues since July 2019
A technician name Srinivas had visited my Place to check the Tv but he could find the issue.
but the Restarting issue was not resolved.
So a Second technician named Irfan from Sri Murti Enterprises has visited to my Place, ,
he checked the Tv, Rectified the issue, which is being mentioned by him that its Panel issue on the 31st July 2019. then he mentioned that he will have to escalate coz the part needs to be replaced.
Now its almost 2 weeks nothing has been resolved, yesterday on the 12th Aug 2019 i spoke to a customer service representative who who me that the Order is still pending.
So today the 13th Aug 2019, i spoke to someone from Sony name as Taranjeet who mentioned that the previous pending order was not completed. so they have placed a new order.
Very poor customer service ( as the representative are not familiar in speaking english)
If my Issue is not resolved as my Tv is under warranty, i will escalating this further to the Consumer Court.