Sony India — Service center miss behaviour | |||
Dear team, This is to birng in to your notice that i have sony xperia mobile and i have given to the sony service centre located as mentioned below : Active techno care M 9, 10 yashwant plaza station road Indore 573202 madhya pardesh. Phone :[protected] I visited above address as on may 8th 2017 also got the job number : w[protected]. Model number : e2363 Imei number : [protected] Color : black Today i got the call from landline :[protected] with states that mobile has problem with mike and speakers and you need to submit the amount of 1776 rupees; however i was also ready to pay the amount and asked the account details the conversation happened around 11:00am than the person who picked my call name : sagar given assurance to share the banking details via sms on my mobile [protected]/[protected]; but i did not get the sms on any number than again after 1 hour, i called and talk to the same person and requested to share the bank details and again he given the same assurance that you will get the banking details via sms on your mobile, After one hour when i did not get any banking information so called and asked him to share the bank detail on priority first he was not taking seriously but when i insist him than he said that you will get the msg in 10 mints but i didnot cut the call and asked him, i will not cut the call until will get the sms, than he shouted and misunderstood my communications. After 15 mints i got the banking details from mobile number : [protected] at 16:28pm ist. Bank ac name : active techno care Ifsc : bkid0008801 Account : [protected] As sagar did not speak well and also misunderstanding than i asked him to transfer the call to manager but more than 15 to 16 times he argued with me and said you abused and i requested him that i did not abused you and please transfer my call to your senior so he said the number from you got the msg he is the manager, though i asked the manager name and he said he is ashish, but when i called on the [protected] than zahir picked my call and states that sagar have misunderstood so let it be. I would request please do the needful on priority and avoid such sort of bad experience as it would hidly going to impact on brand image like sony. I am full tired by misbehave done by sony staff of active techno care would suggest take the action against of individual who are not giving support to the sony's customers. Was this information helpful? | |||
Sony India customer support has been notified about the posted complaint. | |||
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