Sony India — Service delayed and product Damaged by Service center

Address:

Chennai, Tamil Nadu

This is with ref to subject service Job sheets and my previous complaint no 22271543 I was informed by the service center that my tab was ready for collection but when I checked with the service center I found my tab has been damaged externally. The service center representative made a false claim that the damage was there while it was given for service but it was nowhere mentioned about the damage in the service work orders (please refer attached work order copy). It is very clearly evident that the damage has been made in the service center but your service center refuses to accept and replace the damaged covers. I kindly request you to seriously look into this issue and replace the damaged external covers else I shall be forced to register a legal complaint against Sony for the damage made to my tab and the delay in service. Also I had requested to provide extended warranty for the delayed service period in my previous complaint which was not answered by Sony, I need the warranty to be extended for the duration my tab was with Sony service center else I shall be forced to register legal complaint. Hope you understand the issue and provide your support at the earliest.