Sony India — service issue ticket id: [protected]

Address:	Kozhikode, Kerala, 673032
Website:	sonyindia.co.in

I had handed over my sony xperia e6883 at sony service centre kozhikode on 29th august 2018 with the complaint audio problem, handset not working (Ticket no: [protected] dated 29 august 2018; job no: w[protected]. After a week i was informed by service centre that the handset be replaced and it will take one week. After one week when i contacted they said to wait some more days. Then after a week i again contacted, at that time they said there is no the silver colour product but only gold colour and asked whether it be approved. I approved it, but not received it too even after days. Then again i contacted there they replied that the product was reached but it was not waterproof so returned to replace and asked me to wait some days too. Then again i contacted service centre and customer care many times not a positive reply received about when will get my phone. So i compelled to express my concern here.