Sony India — service request id : 49373105 dated 17/08/2018 : not yet repaired

Service request id : 49373105 dated 17/08/2018

History:

Model: klv-32w562d / serial no.: 4037294

Extended warranty card no. 32035226

Purchase date :[protected]

Fault found : mid of july 2018

Service request lodged : 17/08/2018

Service engineer visited : 21/08/2018

Fault type : display issue – horizontal flashy line on the middle screen

Set picked up date : 22/08/2018

Asc name : techno plaza, garia station road, kolkata 700084

With reference to the above mentioned service request, your service centre has picked up the tv set for repair on 22/08/2018. But till date the set has not been repaired and your service centre is unable to provide any tentative of return of the rectified tv set. They have informed that at present the required parts are not in stock of the service centre. They have indented for the same which is yet to be received by them.

In this respect i would like to inform you that they have not provided any alternative tv set for the time being.

I have faced the same type of problems and non-cooperative action earlier also. It has come to my utter surprise that a reputed organisation like sony india has paid their deaf ears to the complaints of their esteemed customer.

You are now requested to provide an exact date of supply of repaired tv set and arrange to provide an alternative tv set immediately.

Regards,

M bhunia

Mob. [protected] / [protected]

N /19, shrinagar

Po - panchasayar

Kolkata 700094