Sony India — Slow or delayed service

Address:	Belgaum, Karnataka, 590008
Website:	www.sonyindia.co.in

My Handset had Battery problem, Battery was to be replaced, Service Centre Persons assured me (verbally) that within 4-5 days, the problem will be solved. Battery is tobe procured. Date was 10.04.2017, Amount was paid by me. But till 14th, no status was available with anyone. Response was-it will take 7 days.

Isn't it ridiculous, because, this is jet era. Bullock Carts and horses are out of date. Fastest means of Transports, fastest Courier Services, fastest means of communications are there. in that case, these type of Slow/delayed services are defendable ?