Sony India — sony 46w7000a panel fraudulent scam running by sony and orbit service centre

Address:	Mumbai City, Maharashtra, 400007
Website:	Sony

Sir/ma'm

I, kunal vashirde, your customer is facing issue with an led tv of model no: kdl - 46w700a of your company.

It has just been 3 years, that we have purchased it from sony centre, and the entire tv display is showing trouble. Regarding this, we had also called your customer care office, they had sent a boy from orbit electronic worli branch. On 27/12/2017. He informed that we need to change the entire panel of the tv and the cost we will have to bear is of rs 48000/-.. Then after a week time we got a call from the same team stating we have a part available and cost would be 28000. To my suprise we felt something fishy but since we have left with no choice we decided to go ahead. So we asked them to fit the panel. But they asked to deposit the half the amount. I have visited the service centre and deposited 10000 're. But after 8 day after enquiring we were shocked to know that sony has stop manufacturing the part and we were asked to buy new t. V giving 25 percent discount on the old t. V.

This is for your information.
This is our 4th t. V. And in our entire family we all use sony and we were loyalist of product quality and it's finished.
But after this incident we have lost complete faith on sony company and feel like cheated and in future we will never ever advocate any one to buy your product.

Why i am writing this.
1. Wanted to know is sony quality has degraded so bad.
2. How come you can just stop manufacturing panel when your product are still selling.
How come after sales no support is provided to customer.
How come parts are so high when one can buy a new t. V
How come part shelf life has degrade
3. Warranty on sony product are so low. And cost is so high.
4. So on what are you charging extra premium.
5. After sales are running meat shop under brand name sony.

Sir/ma'm, i would request you to please send some one to my place to pick up non working t. V of mine as i don't want dispose in garbage.
Request you to take my complaint in consideration and act on it asap.

Regards,
Kunal vashirde
Kunal. [protected]@gmail.com
[protected]