Sony India — Sony Bravia KDL32EX720 LCD Panel Problem

Gavaskar V

from Chennai, Tamil Nadu

Address:

Thoothukudi, Tamil Nadu

Dear Sir/ Madam, I have made an online purchase of Sony Television whose model number reads as KDL32EX720 on[protected]. It was going smoothly till last year. But a year ago the picture was seen blured and has line all over the screen, so we contact our nearby sony service centre. After examining, they said that the LCD panel has a mistake and we have to replace it and they told that it may cost nearly Rs 17000.00/- but now when we approached for the LCD panel they are saying that the company has stopped manufacturing the particular model TV and its parts. We bought the TV by its brand name SONY, but now i feel really bad about my decision. Hereafter i wont buy any Sony products. This is now arising a question which doubts the goodwill of your company. Herewith i enclosed my TV's ebay websites purchase bill, and the ebay sellers purchase invoice and International Warranty Information. Kindly give us a better solution.

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Sony India customer support has been notified about the posted complaint.

Sep 08, 2015

Updated by Gavaskar V My response for the above Sony's offer

Dear Velan,

Are you kidding? Your inability to provide a part should cost me to buy a new TV within 3 years. How could you suggest me this? I have bought your company TV for Rs. 50, 000. Now, you are asking me to spend another Rs.37, 500, that too within 3 years. Think honestly and answer sir, how could one agree with your offer? If that is the case how can one trust the brand name SONY. We bought a SONY TV by its name. Kindly consider my position and give some considerable offer.

Thanks

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Gavaskar V

from Chennai, Tamil Nadu

I have gotten the following unacceptable response from the so called Brand Sony Company

Dear Mr. Gavaskar,

Greetings from Sony India. We thank you for patronizing Sony Products.

This is in reference to your email dated 6th September 2015, regarding your Sony BRAVIA television Model: KDL-32EX720, Serial no: 2009611 purchased on[protected] from EBay.

We understand your concern towards the service of your television.

We would like to inform you that, the product was inspected for post sales support, vide job no: J41739703 by our Authorised Service centre – M/S. City Electronics, Tuticorin.

On inspection of the product, it was found the Display panel needs to be replaced for satisfactory working of the set.

We would like to inform you that we are having difficulty in getting the part (Display panel). As an alternative solution, to retain a valued customer, we are pleased to offer to exchange the set with any of our current BRAVIA model as per your choice at 75% of the new model’s MRP (i.e. 25% discount on MRP).
New set comes with normal full Sony India warranty.

Please note that any special scheme of giving complimentary accessories, if any, being offered to our customers in our retail outlets for these models, is not included in the exchange offer.

We would request you to evaluate our offer and confirm your decision at your earliest convenience.

Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.

E.Velan
Customer Support Executive
Customer Centric Division-Chennai.