Sony India — sony bravia lcd .klv-32r402a (32) | |||
I have purchased sony bravia lcd model no. Klv-32r402a (32”) in 2013 but now a day it has a power on problem. I have taken it to sony service centre at ctm, ahmadabad. Service engineer found that its mother board is out of order and it will take 5-7 days to replace it with new one, but after 2-3 days they refused to repair it as they said that the parts is not available in the company. Now tell me what should i do? I have purchase sony brand tv due to its reputation and goodwill in the market. We think that we never fall in such type of problem with this brand. If parts is not available in your company simply means that it is not serviceable anywhere in india and you must to buy new one. Now tell me how we can trust on this brand if tv not having life more than 5 years. I am highly disappointed and never be expect this from sony because i am your regular customer. Now buying your products seems like a very big mistake. I have been cheated and misguided by you regarding the quality and also service. Please look in the matter and do needful. Model no. Klv-32r402a Was this information helpful? | |||
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Sony India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
People should refrain from buying Sony products.
Service centers are good for nothing. Call centers are useless.No response for any SONY management.
Only you can boycot the products. Similar things I am facing, from Shreejal Service, Cuttack.
I have purchase Bravia TV 2 times . First I had faced problem regarding display . I had again paid 20 K for new replacement. Again it failed within One year, under warrantee. I had applied for extended warrantee, but serve provided did not update it within the cutoff date. TV has been taken for more than a month, but no one give any importance, they simply not receiving the phone calls. Even after I travel 120 KM t reach the call center still they did not provide any service.
Uttar waste to invest in sony products.
Service centers are good for nothing. Call centers are useless.No response for any SONY management.
Only you can boycot the products. Similar things I am facing, from Shreejal Service, Cuttack.
I have purchase Bravia TV 2 times . First I had faced problem regarding display . I had again paid 20 K for new replacement. Again it failed within One year, under warrantee. I had applied for extended warrantee, but serve provided did not update it within the cutoff date. TV has been taken for more than a month, but no one give any importance, they simply not receiving the phone calls. Even after I travel 120 KM t reach the call center still they did not provide any service.
Uttar waste to invest in sony products.
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