Sony India — sony bravia led tv 43 kdl

Address:

Bilaspur, Chhattisgarh

I had bought sony led tv 43 kdl from m/s. Lotus electronics, bilaspur on 31/10/2015 vide bill no.*95r1500174*. I had reported of breakdown of my tv set to m/s. Lotus electronics who had forwarded the complaint to the authorized service centre for repair. First of all lotus electronics did not even bother to register my complaint. After a lot of persuasion from my end i myself got the toll free number of sony electronics and lodged the complaint with them. Thereafter after a lot of follow up they sent a service engineer who said the lcd screen is broken and needs to be changed. My tv set was working only the screen was black out. The channels could be changed and we could hear all the voice. I had deposited rs.12000/- with the service centre. Now nor the tv is repaired nor they have returned the money.