I had purchased a sony android tv (Model x8500f, 49") on 09 feb, 2019. A counterfeit product was delivered without quality check.
During the installation of the tv on 09-02-19, it was noticed that the hdmi2 port was not functioning. It displayed a message 'no signal'. Also it does not support my sony home theater system (Model e3100), apple tv and fire tv. The demo guy (Technician) informed me that the hdmi2 port would work only with dth set top box. So i purchased a set top box. But still the problem persisted.
Thereon, i contacted the installation technician again to discuss about the problem. He confirmed to me that a factory damaged product has been delivered without quality check. And also instructed me to contact the sony outlet from where i had purchased, asking for product return and replacement.
How did the staff misguide a customer who trusted your brand and purchased the product?
Even after such a disappointing incident, i had accepted to get the product replaced as per sony service centre suggestion.
To my dismay and astonishment again a damaged product was brought for replacement. The screen of the tv was broken.
Does sony value their customers? Even after constant and reckless mails being sent, there is such a cold response from the management.
And sony without even taking the matter into consideration has blatantly blocked my facebook account for posting the issue and bringing it into the public domain.
Hence its proven fact that sony has sold a counterfeit product to me and trying to dodge the situation without giving appropriate resolution.
Is sony here to merely mint money without taking care to the customer grievances?
You can take back the product without even paying a penny. Instead i require an apology letter stating your failure to deliver good quality product and that the quality what customer required cannot be delivered from your end.
By considering all the above matters, do not consider negotiating and offer me another product or alter your promises. I have numerous evidence to prove that casual approach towards the issue and repeatedly delivering counterfeit and damaged product.
Also do not contact me via phonecalls. I have stated all my serious concerns via mail. Likewise i insist only for a written mail communication from the management on this issue.
I would take up the issue to the consumer court for the amount of time and effort expelled to follow up and no effective satisfactory resolve has been provided to settle the matter. Almost 30 days since i have purchased the product and constantly following up with the company.
For all the frustration and effective time spent on the issue i would seek equivalent compensation at court.
Consider this as a lesson. Have the courtesy to respond to customer queries and complains promptly. Do not keep them waiting and disturb them at workplace by making phone calls for all the issues. When the customer is communicating via email make sure as a responsible organisation you respond to the same via mail only.
If you are still adamant not to respond, then what are you here for? I expect a clear mail confirmation on the issue stating the action or decision regarding this matter.
Based on your response to this mail i would decide whether to take it up with the court. So expecting a mail acknowledgment is sent on the issue at the earliest.
Thanks
Padmabhushan
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