Sony India — Sony Camera HDR PJ340B poor services.

Address:

New Delhi, Delhi, 201301

This is with regard to a Sony Camera HDR PJ340B I bought on 22nd Nov’2014 paying a fortune due to the passion for photography. But, within a year the camera started giving problems of intermittently getting out of focus and continuous shaking and due to my extremely busy schedule couldn’t take it to Sony Service Centre till Nov’16 when after submission I was told the same has been repaired and I collected it back after repair. As the nature of problem was intermittent, I did not observe the problem at Service Centre but when I took it for an outdoor shooting a week after collection the problem repeated and this time the shake was really bad.
Again I submitted to the service centre and I received a cost proposal from Jaypee Electronics, NOIDA for INR5768/- on 5th April’17 and inspite of my transferring INR2500/- as advance for repairs till this day I have not received my camera back after repairs.
I am completely dissatisfied at Sony as this is a case of integrity where I was fooled by saying that the camera was repaired and delivered back in Nov’16 in warranty period which now they are unable to post warranty inspite of my remitting the amount for about a month.
It seems there’s a major issue with the camera and Sony India itself is not competent to rectify. In such a scenario, I would urge for a replacement of the device at the earliest.