Sony India — sony dav-tz145 5.1 dvd home theatre system

Address:

East Singhbhum, Jharkhand, 831004

Dear sir/madam,

I have sony dav-tz145 5.1 dvd home theatre system

My complain number is 49700640, which i had done on 01.09.22018. There were two types of complains, the first one home theater's boffer was not working which was completed on 15.09.2018.

But the second complain is not yet recoverable. The second complain is that the player's hdmi port is not working, the local service centre is saying that bring the product at service centre because he is saying that there is a problem in my tv which is lg company. Sir, while our set up box is working in our tv from the same hdmi port, how it can be possible my tv has a problem? During the installation, the sony players port was working from my tv, which was installed by your engineer. Sir, your engineers either prove that there is a problem in my tv or else my sony player should be changed or corrected, because this product is in warranty now.
When the product is in the warranty, the sir as per sony norms if product in warranty period then service should be home service, then why are i being forced to come to the service center by local service center? There is no satisfactory answer even on the toll free number. Please solve my problem and give me an email id in which i can write the detail of my whole story.