Sony India — sony kdl-55w950b - spare parts not available

Address:

A-18, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi, 636705

I purchased the TV on 25th July 2014. Its suddenly stopped working. Audio and back lights are working but no audio. I called the customer care and registered the complaint on 5th May 2019. Service request ID is 53960005.

Engineer checked my TV and told me that the Main Board became faulty and it will cost around 42 thousand rupees. i got shocked, because, its an expensive TV and i believed its reliable one. But, Nothing is true in my case. Finally i decided to replace the Main board and asked the engineer to replace it.

After 2 days the engineer told me that Main Board is not available with Sony, So that i asked him to repair my existing Main Board. He said its not possible.

Finally they offered some discount which is the worst part in my experience. Discount they offered is less than the offer which is going on with the retail shops.

In my case i have wasted 30K every year just for the entertainment. Now i am living with no entertainment. So far the problem is not resolved and complaint kept open.

I personally recommend dont buy Sony TV in India, Because they are selling the garbage.