Sony India — sony led klv32r482b (display panel issue)

Address:	Chennai, Tamil Nadu, 600091
Website:	Sony

Baskaran. V today at 11:14
To
Sonyindia. [protected]@ap. Sony.com
Message body
Dear srinidhi,

Just 3 yrs before purchased this tv with cost of rs 37000. Now picture tube has failed. This is main component of tv.
Then what is the standard of sony named product?

As a lower middle class like me, how it is possible to pay again rs. 12, 154 / with in 3 yrs.. Already emi is going for personal loan taken for purchasing this tv.
How such lower middle class people would help sony with this kind of issue.

Could you please help me to reduce the estimation amount as it is huge amount from my financial situation.
Please confirm.

Thanks & regards,
Baskaran. V


From: baskaran. V
To: "sonyindia. [protected]@ap. Sony.com"
Sent: tuesday, 25 july 2017 10:15 am
Subject: re: 'sonyindia=[protected]'sony led klv32r482b — (Id[protected]

Dear srinidhi,

I can contact service centre but the estimation of amount, i cannot bear my side since its a huge amount.

I have also noticed the net and found that this model (Klv-32r482b) has picture tube issue based on several complaints logged by your customers.
So its known issue of display problem with this model.

Considering all points and help me get the replacement of product with free of cost.


Thanks & regards,
Baskaran. V


From: sonycare
To: baskaran. V
Sent: tuesday, 25 july 2017 9:27 am
Subject: re:'sonyindia=[protected]'sony led klv32r482b — (Id[protected]

Dear mr. Baskaran,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your email dated 24th, 25th july 2017, regarding your sony bravia television model: klv-32r482b, serial no. 3256394 purchased on 5th may 2014.

This is also in reference to the email dated 25th july 2017 from the undersigned in this regards.

We understand your concern towards the service of your television.

As we explained in our earlier communication, the display panel needs to be replaced for satisfactory working of the set. The service estimation is rs. 12, 154 /- (Transport charges extra).

*this estimation is prepared solely on the preliminary investigation of the set.
*the spare parts charged are on current prices and subject to change.

We would once again request you to contact the service centre and to approve the estimation for further service support.

We regret that we are unable to comply with your request to consider this service free of cost or to provide discount in the service estimation. We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With warm regards,
Sony india p. Ltd.


Srinidhi
Customer support executive
Customer centric division – chennai.