Sony India — sony manufacturing defect

Address:Rohtak, Haryana, 124001

On 30/8/2017 i purchased the led from ganesh electronics huda complex near hdfc bank rohtak. When led was installed on same date right at time installation there were issues in color and display was going black i was told that it would be ok. I regurlarly follow up the on his ph no [protected]. After two days i was told by the same person that i should launch the complain on rohtak service centre of sony on ph [protected]. The complaint of the same was launched on[protected] on toll free no. Wide complaint no[protected] and after making repetitive calls on 6-9-2017 sony engineer visited my house and that time screen was black and sound was not coming i was told by engineering that it was serious defect with the manufacturing. Then i made call to rohtak service centre i was told that only component will be changed and i demanded that the piece of lcd should be replaced by new one. The rohtak centre denied it that they will only change component and set will not be changed and the concrened person dealing on ph no [protected] treated abusively on phone and arrogantly said that whatever you do nothing will be done. Then i contacted ganesh electronics from where the led was purchased and after call of retailer to sony service centre rohtak the sony service centre visited my place and has taken defective led to their service centre on 6/9/2017. Presently led is at sony service centre. Now it is totally frustration on behalf of customers as service centre people are not dealing properly and i am making repetitive calls to toll free no of sony and i request you kindly replace the piece with new one and take necessary action as there is manufacturing defect and it should be replaced by new set. The copy of invoice and attachment is with the attachment. As a customer i feel cheated after purchasing sony product and kindly change the piece of led with new one otherwise i will be moving for litigation

Yours
Mrs neena nigam
House no 469 sector-14 rohtak
124001
Ph:[protected]
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