Sony India — sony mobile not providing spare parts

Address:

Manikonda, capital green, Hyderabad, Telangana, 500089

I purchased sony xperia xa1 plus
Mobile on[protected]. The cost was 24990. Sony brand always stands for quality and durability so i bought it. After one and half year usage the phone starts lagging in charging. I managed it by charging for long hours. When the phone started giving charging problem i thought it was adapter problem then connecting pin problem finally i doubted it was battery problem so i contacted authorised sony service center vasavi nager, kharkhana, secunderabad 500009 ph: [protected] where they inspected and said battery need to be replaced. I said ok replace the battery. I handedover the phone. After few days they called me and said sony india is not supplying any spare parts for the mobiles including battery so take back the phone. I was shocked and left disappointed that my expensive phone will go useless. When a customer trust the brand more than anything what you people done to them. I directly ask sony india if you do not provide the battery or any sparepart for atleast two years why did you sell it. I bought with my hard earned money? Shall i throw it into my dustbin. Trusting the brand is my fault? Believing sony service is the best is my fault? I contacted on their website but there is nill response from them. Service center generated w[protected] is created against service is [protected] which lasts for week now they closed it so insisting me to take back the phone. So i request sony india here thru your channel don't punish your customer for buying your product. Provide the battery