Sony India — Sony Oled KD-65A8G (Serial number 8002294)

Address:

nehanjali Electronics And Trading PVT LTD 4, Heena Gaurav Heights, S. V. Road, Kandivali West, Mumbai, Maharashtra 400067

I had Purchased Sony OLED TV KD -65A8G SERIAL NUMBER 8002294 on March 01, 2020 from Snehanjali Electronics And Trading PVT LTD in Kandivali (West) (invoice Attached). In month of April (during lockdown) I use to get error messages of image retention (Image 1 ). During lockdown I had called Sony but they had informed we can’t send anyone right now. Almost when lockdown opened I had called up Sony customer care (month ago 15/09/2020) my customer id was 61895322 they requested to do a Panel Refresh and when technician came next day he said it’s impossible to get the such error message in a brand-new TV. One of the Technicians said that they may have given you the old piece. After doing panel refresh in Month of September 15thI again got the error on September 28, (Image 2) and again I got the error on October 13, approx. after every 15 days am getting this error. Again I raised an complain on October 13 with Snehanjali Electronics And Trading PVT LTD in Kandivali (West) and they internally raised an complain, & one of the technicians came did a factory reset On October 15th and he said the error message won’t come, after few days again I got the same error again technicians came to do a Self Check ( Refer to Images 3 to 9) After spending Rs 222, 000 and that to on Brand Like Sony.
I am very much disappointed with such a reputed brand. I need necessary action I would request you to please help me on the same and resolve it at the earliest