Sony India — sony smart led tv klv32w622f

Address:Mumbai City, Maharashtra, 400037

I purchased the tv from vijay sales, mumbai on 17.06.2018.. 3 days back while watching black vertical lines appeared on the tv. The service engineer diagnosed as a damage to the led screen. Since nobody touched the tv while it was on we disputed his claim. However we got call from sony that the repair cost will be rs. 9500. We do not understand why we need to pay repair charges within the guarantee period. We expect a more reasonable reply from sony and repair of the tv at no cost.
Thanks ashish nayar
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