[Resolved] Sony India — sony smart tv

V22b2

from Bengaluru, Karnataka

Address:

560038

I am a huge fan of sony with all my audio visual equipments from sony. Five years before i bought a sony 40"lcd tv.in four years the panel became faulty. The spare was not available. So 18 months back i bought a 52" android tv. Now again the panel is misbehaving and needs replacement. This type of frequent faults in panel creates frustration and mistrust on the quality of sony besides huge monetary loss. Can you do something to rectify this anomoly?

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May 21, 2018

Complaint marked as Resolved

I complained to Sony customer care. Within 24 hrs their engineer contacted me, visited my house and assessed the problem. Within one week the entire panel was replaced absolutely free of cost. Their positive and speedy response is pleasantly surprising and well appreciated. Keep it up. Sony.

Sony India customer support has been notified about the posted complaint.