Sony India — Sony xa ultra purchased from jaipur, india

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Kind Attn: M/s Sony India Pvt Ltd,
Dear Sir / Madam,
I would like to draw your attention towards problem I faced after purchasing Sony XA Ultra mobile. I Purchased Sony Xperia XA Ultra DS Black (IMEI No: [protected]) on 11.09.2016 from M/s Smart Solutions, Jaipur. Mobile worked well till 2-3 months, after that it started giving lots of problems . Camera stopped working, android problems, speaker volume decreased, call connectivity not proper & most common excessive over heating. I always used sony charger.
I researched on google regarding my problems, I came to know that many people are facing exactly similar problem with this device. Still I used the device but at last it stopped working. I handed over the device at Sony authorized service centre M/s Ambe Electronics, Wave Mall Noida, UP. They took approx 20 days to repair the phone,
They informed me that motherboard & all cameras have been replaced, but now iam facing similar problem again. Currently sometimes camera stops working, android fails and voice quality is very bad. earlier also this camera problem started and went on increasing till camera permanently stoped.
Sony is a very good brand, 27500/- is my purchased amount, i am a middle income person and this is huge amount for me towards mobile expense. Believing in Sony quality I went to purchase this mobile but I am really unsatisfied with this product.
I dont want to go for legal action as it will defame Sony's name, my humble request is to replace my phone and provide me new phone of sony make of same amount INR 27500 ( Definitely not XA ultra) or return my money.
Hope for appropriate action from your side.

Invoice 2436 dtd 11.09.2017
Repair Work Order : W[protected]

Warm Regards,
Radhakrishn Tomar
[protected]
Noida

Enclosure:
1) Invoice copy.
2) Repair Invoice